Refund & Cancellation Policy

1. Overview

This policy explains how cancellations and refunds work for services purchased from Debwill Inc, 3 S Newstead Ave, Saint Louis, MO 63108, USA. It applies to all service fees paid to Debwill and forms part of our Terms of Service. If your signed statement of work (“SOW”) contains different terms, the SOW controls.

2. Billing

Ongoing services are billed as a monthly retainer, invoiced in advance at the start of each service month. One-time services (audits, tracking setups, one-off projects) are billed as stated in the applicable proposal — typically 50% on signing and 50% on delivery.

3. Cancelling ongoing services

—You may cancel at any time with 30 days’ written notice to info@debwillinc.com. No cancellation fees apply.

—Services continue, and remain billable, through the end of the notice period.

—At the end of the engagement we transfer full control of all campaigns, accounts, and data to you at no additional cost.

4. Refunds

—Prepaid, unused service periods. If you have prepaid for service periods beyond your cancellation effective date, the unused portion is refunded on a pro-rata basis.

—One-time services. Fully refundable before work has begun. Once work is underway, fees are refundable in proportion to the work not yet performed; once the deliverable has been provided, fees are non-refundable.

—Service failures. If we materially fail to deliver services described in your SOW and cannot cure the failure within 10 business days of written notice, you are entitled to a refund of fees paid for the affected period.

—Duplicate or erroneous charges. Refunded in full once verified.

5. What is not refundable

Amounts paid to third-party advertising platforms (Google, Meta, TikTok, and others) as media spend are paid under those platforms’ terms and cannot be refunded by Debwill. Service fees for months in which services were fully rendered are non-refundable. Refunds are not provided for advertising performance outcomes, which depend on factors outside our control.

6. How to request a refund

Email info@debwillinc.com with your company name, invoice number, and the reason for the request, or call +1 (989) 359-1192. We acknowledge refund requests within 2 business days and resolve them within 10 business days.

7. Processing of approved refunds

Approved refunds are issued to the original payment method within 7–10 business days of approval. Depending on your bank or card issuer, the credit may take additional time to appear on your statement.

8. Billing disputes

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank — most billing issues are resolved within a few business days. We keep records of all agreements, invoices, and delivered work and will respond to any payment dispute with full documentation.

9. Contact

Debwill Inc · 3 S Newstead Ave, Saint Louis, MO 63108, USA
Email: info@debwillinc.com · Phone: +1 (989) 359-1192